Differences

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--- 262:process_feedback [2026/11/12 14:43] – [Feedback] Heindl, Christoph
+++ 262:process_feedback [2026/11/12 15:20] (current) – [Process feedback] Heindl, Christoph
@@ Line 1: / Line 1: @@
 ====== Process feedback ======
-With this feature, users can provide feedback directly as they navigate the process. The feedback is created as a data item and can be triaged, planned, and tracked within a ticket system. Every generated item contains a link back to the original process element where the feedback was created, ensuring full traceability of process change requests.
+With this feature, users can provide feedback directly as they navigate the process. The feedback is created as a data item and can be triaged, planned, and tracked within a ticket system. Every generated item contains a link back to the original process element where the feedback was created, ensuring full traceability of process change requests. The Feedback widget lists all feedback previously submitted for the current process element.
+For supported feedback systems (currently only Jira) Stages can display the current status of each feedback ticket. Users can refresh the statuses on demand and filter the list to show only open issues.
@@ Line 228: / Line 234: @@
 After all, don't forget to execute ''update.bat''  / ''update.sh''  and restart your Stages.
-====== Feedback ======
-You can send feedback on any process element directly from the process content. Stages turns each piece of feedback into a ticket in the connected feedback system, so it reaches the process owners.
-{{ :712:feedback-widget.png?direct }}
-===== Giving Feedback =====
-To give feedback, click the summary field in the Feedback widget. The form expands to show more fields, such as a description. Fill in the required fields and click ''Save''. Your feedback then appears at the top of the feedback list.
-===== Viewing Feedback =====
-Below the form, the widget lists the feedback already submitted for the element. Each entry shows the author, the date, the process version and the ticket number with a link to the ticket. Use ''Show more feedback'' to load older entries.
-If the feedback system provides ticket statuses, each entry also shows the current status of its ticket. Use ''Refresh statuses'' to get the latest status. Turn on ''Only open issues'' to hide feedback whose tickets are already closed.
-===== Deleting Feedback =====
-To delete an entry, use the menu (three dots) next to it. To delete several entries at once, use the widget menu and select ''Delete feedback''. You can only delete entries if you have the required permission.
-**Note:** If your administrator has set up an external link instead, the widget only shows the link ''Give feedback in //system name//''. It opens the feedback system in a new tab.