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--- 262:process_feedback [2026/11/12 15:06] – [Issue Status] Heindl, Christoph
+++ 262:process_feedback [2026/11/12 15:20] (current) – [Process feedback] Heindl, Christoph
@@ Line 1: / Line 1: @@
 ====== Process feedback ======
-With this feature, users can provide feedback directly as they navigate the process. The feedback is created as a data item and can be triaged, planned, and tracked within a ticket system. Every generated item contains a link back to the original process element where the feedback was created, ensuring full traceability of process change requests.
+With this feature, users can provide feedback directly as they navigate the process. The feedback is created as a data item and can be triaged, planned, and tracked within a ticket system. Every generated item contains a link back to the original process element where the feedback was created, ensuring full traceability of process change requests. The Feedback widget lists all feedback previously submitted for the current process element.
+For supported feedback systems (currently only Jira) Stages can display the current status of each feedback ticket. Users can refresh the statuses on demand and filter the list to show only open issues.
@@ Line 228: / Line 234: @@
 After all, don't forget to execute ''update.bat''  / ''update.sh''  and restart your Stages.
-===== Feedback Result List =====
-The Feedback widget lists all feedback that has already been submitted for the current process element. The header shows the total number of feedback items.
-{{ :712:feedback-list.png?direct }}
-Each entry shows the author, the creation date and the process version the feedback was given for. It also shows the ticket ID and the summary. Click the ticket ID to open the ticket in the feedback system.
-The list initially shows the most recent entries. Use ''Show more feedback'' at the end of the list to load more.
-To delete a single entry, use the menu (three dots) next to it and select ''Delete''. To delete several entries at once, open the widget menu in the top right corner of the widget and select ''Delete feedback''. Select the entries you want to remove and click ''Delete''. You can only delete entries if you have the required permission.
-===== Issue Status Colors =====
-The issue status label colors are based on the Jira **status category** of an issue, not the status name. Each of the three Jira status categories has a default color. You can override any of them with a host property.
-^ Status category ^ Property key                   ^ Default color ^ Example status ^
-| ''new''           | ''status.color.new''           | ''#DFE1E6'' (grey)  | To Do       |
-| ''indeterminate'' | ''status.color.indeterminate'' | ''#8FB8F6'' (blue)  | In Progress |
-| ''done''          | ''status.color.done''          | ''#B3DF72'' (green) | Done        |
-**Example:**
-<code properties>
-status.color.new=#CCCCCC
-status.color.indeterminate=#0052CC
-status.color.done=#36B37E
-</code>
-**Notes:**
-  * Colors must use the format ''#RRGGBB'' (six hex digits, for example ''#1A2B3C''). Any other format stops the configuration from loading with an error.
-  * If a property is missing or empty, the default color for that category is used.
-  * Statuses with an unknown category are shown in grey (''#DFE1E6'').
-  * Issues in the ''done'' category count as closed. All other categories count as open.
-===== Issue Status =====
-If Jira is connected as the feedback system, Stages can display the current status of each feedback ticket.
-The status is shown as a colored badge next to the entry, using the colors from Jira. The date below the badge shows when the status was last fetched.
-{{ :712:feedback-issue-status.png?direct }}
-Statuses are not loaded automatically. To fetch them, use one of the following options:
-  * Click the refresh icon next to an entry, or select ''Load status'' in the entry's menu, to fetch the status of a single entry.
-  * Click ''Refresh statuses'' in the list header to fetch the statuses of all entries currently shown in the list.
-  * Select ''Refresh all statuses'' in the widget menu to fetch the statuses of all feedback items on the element, including those not yet loaded in the list.
-If Jira cannot provide a status for a ticket, a dash (—) is shown instead.
-Turn on ''Only open issues'' to hide feedback whose tickets are closed. The filter uses the last fetched status. Refresh the statuses first to make sure the filtered list is up to date.