Differences

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--- 72:diagnose_problems [2018/07/05 13:32] – [Diagnose Problems] bkkr
+++ 72:diagnose_problems [2024/02/15 00:00] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
-[[:72:start|Stages V7.2]]
 ====== Diagnose Problems ======
-To diagnose problems, a diagnostic report is sent to the [[stages-support@methodpark.com?subject=Stages Problem, Please Diagnose|Method Park Customer Care]] team stages-support@methodpark.com
+To diagnose problems, a diagnostic report can be sent to the [[stages-support@ul.com?subject=Stages Problem|Method Park Customer Care]] team for further processing.
+**How to generate the diagnostic report**
-TBD
+In the ''Administration'' menu, scroll down to 'Further Information' and click on 'Runtime Information.' A PKS file is downloaded, that contains all information needed for diagnosis. The file is encrypted and can only be decrypted by the Customer Care team. Please send the PKS file to the Method Park Customer Care - please see link above - team together with a brief description. The team will diagnose the problem and return your email as soon as possible.