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--- 75:process_feedback_jira [2021/07/07 08:37] – old revision restored (2021/05/12 16:50) fnpk
+++ 75:process_feedback_jira [2021/08/12 11:14] – [Basic Authentication] fnpk
@@ Line 78: / Line 78: @@
 === Jira Server ===
-The ''user'' and ''password'' are the normal username and password of the user.
+  * The ''user'' and ''password'' are the normal username and password of the user.
+  * [[https://confluence.atlassian.com/enterprise/disabling-basic-authentication-1044776464.html|Basic authentication must not be deactivated]]
 === Jira Cloud ===
 In Jira cloud there are no usernames. The ''username'' is the mail address (e.g. ''user@example.com''). The **password is a API-Token** and not the password of the user. You can create a Token in your [[https://id.atlassian.com/manage-profile/security/api-tokens|Atlassian Account Management]].
-==== Supported Jira fields =====
+==== Supported Jira fields ====
   * Description: ''targetType=""'' (Empty)
   * Text Field (single line): ''targetType=""'' (Empty)
@@ Line 89: / Line 90: @@
   * Select List (single choice): ''targetType="selectList-singleChoice"''
   * User Picker (single user): ''targetType="user-singleChoice"'' (Only Jira Server, not Jira Cloud)
-  * Assignee: ''targetType="user-singleChoice"'' (Only Jira Server, not Jira Cloud)
+  * Assignee: ''target="assignee" targetType="user-singleChoice"'' (Only Jira Server, not Jira Cloud)
-  * Reporter: ''targetType="user-singleChoice"'' (Only Jira Server, not Jira Cloud)
+  * Reporter: ''target="reporter" targetType="user-singleChoice"'' (Only Jira Server, not Jira Cloud)
-  * Components: ''targetType="components"''
+  * Components: ''target="components" targetType="components"''
 **Be aware**:
@@ Line 154: / Line 155: @@
 </code>
+==== Troubleshooting ====
+If the username/password settings are not correct or the password is changed on the Jira side, but not in Stages, Jira might lock the account after a few tries. This will result in a "HTTP 403 Forbidden" error in stages.log.
+In that case, the Jira account needs to be unlocked again. Log into Jira as an administrator and follow these steps:
+  * Click on the Gear icon in the upper right of Jira
+  * Select "User Management"
+  * Find the right user
+  * Click on the "Reset Failed Login Count" link in the "Login Details" column.