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faq [2023/12/21 09:07] – [Generating Stages runtime information] vtbr | faq [2024/02/15 00:00] – external edit 127.0.0.1 | ||
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To analyze or reproduce a problem the Stages Support team often asks to send the Stages runtime information to [[http:// | To analyze or reproduce a problem the Stages Support team often asks to send the Stages runtime information to [[http:// | ||
- | If the .pks/.pks2 file created is too big for email transfer please use our upload form: [[https:// | + | If the .pks/.pks2 file created is too big for email transfer please use our upload form: [[https:// |
- | The requested ** | + | |
- | < | + | |
- | < | + | |
**Inside the Stages WebGUI** | **Inside the Stages WebGUI** | ||
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**Manually on the Stages server** | **Manually on the Stages server** | ||
- | If a login to the Stages WebGUI is not possible please proceed as follows:\\ | + | If login to the Stages WebGUI is not possible please proceed as follows: |
- | \\ | + | |
- | __Windows: | + | |
- | - Connect to your Stages Server e.g. via Remote Desktop Connection or login to your Stages Server directly | + | |
- On your Stages Server please open a command shell with administrative permissions | - On your Stages Server please open a command shell with administrative permissions | ||
- Navigate to folder: //< | - Navigate to folder: //< | ||
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__Linux:__ | __Linux:__ | ||
+ | |||
- Connect to your Stages Server with a linux shell or login to your Stages Server directly | - Connect to your Stages Server with a linux shell or login to your Stages Server directly | ||
- Navigate to folder: //< | - Navigate to folder: //< | ||
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===== STARTUP ERROR: " | ===== STARTUP ERROR: " | ||
- | After starting the Stages service the following error appears: \\ // | + | After starting the Stages service the following error appears: \\ // |
- | The following should be added to the [mysqld] section of your MySQL configuration: | + | |
+ | '' | ||
- | '' | ||
- | < | ||
===== Is my Stages version compatible with oracle 19c? ===== | ===== Is my Stages version compatible with oracle 19c? ===== | ||
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The stable URL always contains the “Version number” embedded in link: | The stable URL always contains the “Version number” embedded in link: | ||
- | '' | + | '' |
- | The link is stable in regard to__ releases of new process versions__. It is **not **stable in regard to __renaming process versions__.\\ | + | The link is stable in regard to__ releases of new process versions__. It is **not **stable in regard to __renaming process versions__.\\ |
- | We would generally advise against renaming process versions that have already been released or reviewed, as the corresponding version can then no longer be found under the released names. (So not only via link, but also from any review protocols in which the name is written). | + | |