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faq [2024/02/13 15:17] – [JIRA ticket with “stable URL” links] emr | faq [2024/03/20 12:30] (current) – [PDF Print is Running Forever] Geupel, Christian | ||
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To analyze or reproduce a problem the Stages Support team often asks to send the Stages runtime information to [[http:// | To analyze or reproduce a problem the Stages Support team often asks to send the Stages runtime information to [[http:// | ||
- | If the .pks/.pks2 file created is too big for email transfer please use our upload form: [[https:// | + | If the .pks/.pks2 file created is too big for email transfer please use our upload form: [[https:// |
- | The requested ** | + | |
- | < | + | |
- | < | + | |
**Inside the Stages WebGUI** | **Inside the Stages WebGUI** | ||
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**Manually on the Stages server** | **Manually on the Stages server** | ||
- | If login to the Stages WebGUI is not possible please proceed as follows:\\ | + | If login to the Stages WebGUI is not possible please proceed as follows: |
- | \\ | + | |
- | __Windows: | + | |
- | - Connect to your Stages Server e.g. via Remote Desktop Connection or login to your Stages Server directly | + | |
- On your Stages Server please open a command shell with administrative permissions | - On your Stages Server please open a command shell with administrative permissions | ||
- Navigate to folder: //< | - Navigate to folder: //< | ||
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__Linux:__ | __Linux:__ | ||
+ | |||
- Connect to your Stages Server with a linux shell or login to your Stages Server directly | - Connect to your Stages Server with a linux shell or login to your Stages Server directly | ||
- Navigate to folder: //< | - Navigate to folder: //< | ||
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PDF prints are running for a very long time and do not seem to ever finish. \\ \\ **Explanation: | PDF prints are running for a very long time and do not seem to ever finish. \\ \\ **Explanation: | ||
In order to print a PDF file the server may have to send requests to itself. However, in some network configurations with a proxy server it may not be able to do that, resulting in the server re-trying each request for a certain time before giving up (IO exception) and going on to the next request. \\ \\ | In order to print a PDF file the server may have to send requests to itself. However, in some network configurations with a proxy server it may not be able to do that, resulting in the server re-trying each request for a certain time before giving up (IO exception) and going on to the next request. \\ \\ | ||
- | In this case, adding the following property to config.xml will solve the problem: \\ \\ ''< | + | In this case, adding the following property to config.xml will solve the problem: \\ \\ ''< |
You may need to add the port; usually this is 8080 or 80 (depending on your configuration). \\ | You may need to add the port; usually this is 8080 or 80 (depending on your configuration). \\ | ||
Stages must be restarted after adding the property. | Stages must be restarted after adding the property. |