Stages V7.2

Diagnose Problems

To diagnose problems, a diagnostic report can be sent to the Method Park Customer Care team for further processing.

How to generate the diagnostic report:

In the Administration menu, scroll down to 'Further Information' and click on 'Runtime Information.' A PKS file is downloaded, that contains all information needed for diagnosis. The file is encrypted and can only be decrypted by the Customer Care team. Please send the PKS file to the Method Park Customer Care - please see link above - team together with a brief description. The team will diagnose the problem and return your email as soon as possible.