Diagnose Problems
To diagnose problems, a diagnostic report can be sent to the Stages Customer Care team for further processing.
How to generate the diagnostic report
Log in as a user with administrative privileges. In the Administration
menu, scroll down to 'Further Information' and click on 'Runtime Information.' A PKS or PKS2 file is downloaded, that contains all information needed for diagnosis. The file is encrypted and can only be decrypted by the Customer Care team. Please send the PKS/PKS2 file to the Stages Customer Care - please see link above - team together with a brief description. The team will diagnose the problem and return your email as soon as possible.