Differences

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--- 72:diagnose_problems [2018/07/17 17:19] – [Diagnose Problems] bkkr
+++ 72:diagnose_problems [2024/02/15 00:00] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
-[[:72:start|Stages V7.2]]
 ====== Diagnose Problems ======
-To diagnose problems, a diagnostic report is sent to the [[stages-support@methodpark.com?subject=Stages Problem, Please Diagnose|Method Park Customer Care]] team for further processing of the problem.
+To diagnose problems, a diagnostic report can be sent to the [[stages-support@ul.com?subject=Stages Problem|Method Park Customer Care]] team for further processing.
-**How to:**
+**How to generate the diagnostic report**
-On the Administration tab, scroll down to 'Further Information' for the diagnostic report. From here, click 'Runtime Information.' A PKS file is downloaded, which has all of the diagnostic information encrypted and only the Customer Care team can decrypt it. Once this document downloads, send it to the Method Park Customer Care team - linked above. The team will diagnose the problem and return your email as soon as possible.
+In the ''Administration'' menu, scroll down to 'Further Information' and click on 'Runtime Information.' A PKS file is downloaded, that contains all information needed for diagnosis. The file is encrypted and can only be decrypted by the Customer Care team. Please send the PKS file to the Method Park Customer Care - please see link above - team together with a brief description. The team will diagnose the problem and return your email as soon as possible.