Email Feedback Mechanism
Stages contains a feature for user feedback via e-mail. The users can then write feedback mails by simply using the predefined mail addresses. The feedback can thereby be given for a configurable number of categories. These categories must be configured in the
<PKITHOME>/WEB-INF/conf/PKitConfig.xml configuration file.
The following example describes such a configuration:
<feedback address="email@example.com"> <categories> <category ident="process" address="firstname.lastname@example.org"/> <category ident="misc"/> </categories> </feedback>
In this configuration, two categories “process” and “misc” are defined. The feedback for the “process” category will be sent to “email@example.com”, all other feedback will be sent to the default address “firstname.lastname@example.org” defined directly at the “feedback” element.
For every category, a cleartext message must be configured that will be shown to the user on the GUI and that will also be used as the e-mail subject. This messages are defined via properties and must be named
feedback.category.CATEGORY-IDENT = CLEARTEXT MESSAGE
For example, to define a user message and e-mail subject for the “process” category, “feedback.category.process = Process” would be used.
Note: E-mail notification has to be defined properly in order to enable the feedback mechanism. The corresponding feedback link is shown in the service area.