Stages contains a feature for user feedback via e-mail. The users can then write feedback mails by simply using the predefined mail addresses. The feedback can thereby be given for a configurable number of categories. These categories must be configured in the <font inherit/Courier New,Courier,monospace;;inherit;;inherit><PKITHOME>/WEB-INF/conf/PKitConfig.xml</font> configuration file.

The following example describes such a configuration:

<feedback address="defaultfeedback@example.com">
 <categories>

 <category ident="process" address="processfeedback@example.com"/>
 <category ident="misc"/>
 </categories>
</feedback>

In this configuration, two categories “process” and “misc” are defined. The feedback for the “process” category will be sent to “processfeedback@example.com”, all other feedback will be sent to the default address “defaultfeedback@example.com” defined directly at the “feedback” element.

For every category, a cleartext message must be configured that will be shown to the user on the GUI and that will also be used as the e-mail subject. This messages are defined via properties and must be named

feedback.category.CATEGORY-IDENT = CLEARTEXT MESSAGE

For example, to define a user message and e-mail subject for the “process” category, “feedback.category.process = Process” would be used.

Note: E-mail notification has to be defined properly in order to enable the feedback mechanism. The corresponding feedback link is shown in the service area.